Effective Date: 23 August 2026

Welcome to Toolbox Solutions. These Terms & Conditions govern your use of our website, products, services, and online store. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

Please read them carefully before using our website or purchasing our products.

1. About Toolbox Solutions

Business Name: Toolbox Solutions
Phone: +254 759 856 143
Email: info@toolboxsolutions.co.ke
Store Location: Duruma Road, CRBC Building, Basement B13, Kenya

Toolbox Solutions sells tools, equipment, accessories, and other products through our physical store and online platforms.

2. Use of Our Website

By using our website, you agree to:

• Provide accurate and complete information when placing an order.
• Use the website only for lawful purposes.
• Not attempt to interfere with the security or operation of the website.
• Not use the website to conduct fraudulent activities.
• Not reproduce, copy, or misuse our website content without permission.

We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms & Conditions have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on our website are accurate and up to date.

However, minor differences may occur between product images and the actual product due to lighting, photography, screen settings, packaging changes, or manufacturer updates.

Product availability may change without prior notice.

4. Prices

All prices displayed on our website are in Kenyan Shillings (KES) unless otherwise stated.

We reserve the right to change product prices at any time. Price changes will not affect orders that have already been confirmed, except where an obvious pricing error has occurred.

In the event of an obvious pricing or listing error, we reserve the right to correct the error and contact the customer before processing the affected order.

5. Placing an Order

When you place an order through our website, you are making a request to purchase the selected products.

An order is subject to product availability and confirmation by Toolbox Solutions.

We may contact you by phone, email, or other contact details provided during checkout to confirm your order, delivery details, or payment arrangements.

We reserve the right to cancel an order where:

• The product is unavailable.
• Incorrect pricing or product information was displayed.
• We are unable to verify the order.
• Fraudulent or suspicious activity is suspected.
• Delivery cannot reasonably be completed.

If an order is cancelled after payment has been received, we will communicate with the customer regarding the appropriate refund or resolution.

6. Payment Methods

We accept the payment methods displayed on our website, including:

• Lipa na M-Pesa
• Cash on Delivery, where available

For Cash on Delivery orders, payment must be made when the order is delivered.

Customers are responsible for providing accurate payment and order information.

7. Order Processing

Orders are generally processed within 1 to 5 business days, subject to product availability, order verification, payment confirmation, and other circumstances that may affect processing.

Processing times may occasionally take longer during weekends, public holidays, promotions, or periods of unusually high order volume.

8. Shipping and Delivery

We provide delivery services within Kenya.

Our standard delivery time is generally 1 to 5 business days, depending on the customer’s location and delivery arrangements.

Shipping Charges

• Free shipping is available for orders of KSh 100,000 or more.
• A flat shipping fee of KSh 500 applies to qualifying orders below KSh 100,000, subject to our shipping terms.

Delivery times are estimates and may be affected by courier delays, weather, public holidays, remote locations, incorrect customer information, or circumstances beyond our reasonable control.

Customers are responsible for providing a correct and complete delivery address and contact number.

9. Returns and Exchanges

Customers may request a return or exchange within 15 days of receiving an eligible product, subject to our Return & Exchange Policy.

Returned products must:

• Be in the same condition as when purchased.
• Be unused or reasonably unused where applicable.
• Include original packaging and accessories where applicable.
• Not have been damaged through misuse, negligence, or improper installation.

The customer is responsible for applicable return shipping or return-related costs unless the product was received damaged, defective, or incorrect.

Certain products may be excluded from returns where permitted by law or where their nature makes them unsuitable for return.

Please contact Toolbox Solutions before sending an item back.

10. Defective or Incorrect Products

If you receive a product that is defective, damaged, or different from the product you ordered, please contact us as soon as reasonably possible.

We may request photographs, videos, order details, or other information to help us assess the issue.

Where a valid claim is confirmed, we will work with the customer to provide an appropriate solution, which may include repair, replacement, exchange, or another remedy in accordance with applicable law and our return policy.

11. Product Warranty

Where a manufacturer or supplier warranty applies to a product, the warranty will be subject to the manufacturer’s or supplier’s applicable warranty terms.

Warranty coverage may not apply to damage caused by misuse, accidents, unauthorized repairs, improper installation, normal wear and tear, or failure to follow product instructions.

Customers should retain proof of purchase where warranty service is required.

12. Intellectual Property

All content appearing on the Toolbox Solutions website, including text, product descriptions, graphics, logos, photographs, website design, and other materials, belongs to Toolbox Solutions or its respective licensors unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, or commercially exploit our website content without prior written permission.

13. Third-Party Services

Our website may use third-party services such as payment providers, delivery companies, hosting providers, analytics services, or other technology providers.

Your use of such services may be subject to the terms and privacy policies of the relevant third parties.

Toolbox Solutions is not responsible for services or websites operated independently by third parties.

14. Limitation of Liability

To the extent permitted by applicable law, Toolbox Solutions will not be responsible for losses resulting from circumstances beyond our reasonable control, including delivery delays, service interruptions, technical failures, third-party service failures, or events outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited.

15. Force Majeure

We will not be liable for failure or delay in fulfilling our obligations where the failure or delay is caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, fire, strikes, government restrictions, transport disruptions, power or telecommunications failures, security incidents, or other unforeseen events.

16. Privacy

Your use of our website and the information you provide to us are also governed by our Privacy Policy.

We collect and use personal information for purposes such as processing orders, arranging delivery, providing customer support, processing payments, and improving our services.

17. Changes to These Terms

Toolbox Solutions may update these Terms & Conditions from time to time.

Any updated version will be published on our website with a revised effective date. Your continued use of our website after changes are published constitutes acceptance of the updated Terms & Conditions.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Kenya.

Any disputes will be handled in accordance with applicable Kenyan laws and legal procedures.

19. Contact Us

If you have any questions regarding these Terms & Conditions, an order, product, payment, delivery, return, or any other matter, please contact us:

Toolbox Solutions

Phone: +254 759 856 143
Email: info@toolboxsolutions.co.ke
Store Location: Duruma Road, CRBC Building, Basement B13, Kenya

Thank you for choosing Toolbox Solutions.