Effective Date: 23 August 2026

At Toolbox Solutions, we respect your privacy and are committed to protecting the personal information you provide when using our website, purchasing our products, or contacting us. This Privacy Policy explains how we collect, use, store, and protect your information.

1. Information We Collect

When you visit our website, place an order, create an account, or contact us, we may collect information such as:

• Full name
• Phone number
• Email address
• Delivery and billing address
• Order and transaction details
• Payment information required to process your order
• Information you provide when contacting our customer service
• Technical information such as IP address, browser type, and website usage data

We only collect information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Arrange delivery of purchased products
• Confirm and communicate order details
• Process payments
• Respond to customer enquiries and requests
• Provide customer support
• Improve our website, products, and services
• Prevent fraudulent or unauthorized transactions
• Send important information relating to your orders
• Send promotional communications where permitted and where you have chosen to receive them

3. Payment Information

Toolbox Solutions accepts payments through the payment methods displayed on our website, including Lipa na M-Pesa and Cash on Delivery, where available.

We do not intentionally store sensitive payment credentials such as your M-Pesa PIN. Payment information is handled only as necessary to complete and verify your transaction.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage, and improve our services.

Cookies may also be used by certain third-party services integrated with our website.

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.

5. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

• Delivery and courier providers
• Payment service providers
• Website hosting and technology providers
• IT and security service providers
• Professional advisers where reasonably necessary

These parties are expected to handle personal information responsibly and only for purposes related to the services they provide.

We may also disclose information where required by law, court order, or a lawful request from a competent authority.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should therefore understand that providing information online carries some inherent risk.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal requirements.

When information is no longer required, we will take reasonable steps to securely delete or anonymize it.

8. Your Privacy Rights

Depending on applicable Kenyan law, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally applicable
• Object to certain uses of your information
• Request restriction of certain processing
• Withdraw consent where processing is based on consent
• Raise a complaint regarding how your personal information is handled

Some requests may be subject to legal or legitimate business requirements.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party website before providing your personal information.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorization. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the matter.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised effective date. We encourage customers to review this Privacy Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your information is handled, please contact us:

Toolbox Solutions

Phone: +254 759 856 143
Email: info@toolboxsolutions.co.ke
Store Location: Duruma Road, CRBC Building, Basement B13, Nairobi, Kenya

We will make reasonable efforts to respond to privacy-related enquiries within a reasonable period.

13. Applicable Privacy Law

Toolbox Solutions operates in Kenya and aims to handle personal information in accordance with applicable Kenyan data protection requirements, including the Data Protection Act, 2019, and relevant regulations and guidance.