At Toolbox Solutions, we aim to make your shopping experience simple, convenient, and reliable. We offer countrywide delivery across Kenya with flexible payment options.
1. Shipping & Delivery Time
Orders are typically delivered within 1 to 5 business days after the order has been confirmed.
Delivery times may vary depending on the customer’s location, availability of the product, courier schedules, weekends, public holidays, or other circumstances beyond our control.
2. Shipping Charges
We offer the following delivery options across Kenya:
- Flat Rate Shipping: KShs 500/= countrywide.
- Free Shipping: Available on orders of KShs 100,000/= or more.
- Orders below KShs 100,000/= are subject to the standard KShs 500/= delivery fee.
3. Payment Methods
We accept the following payment methods:
Lipa na M-Pesa
Customers can make payments conveniently through Lipa na M-Pesa. Payment instructions will be provided during the ordering process.
Cash on Delivery
Cash on Delivery (COD) is available for eligible orders and locations. Customers can pay when their order is delivered.
4. Order Processing
Orders are processed after confirmation of the order and payment arrangements.
Customers may be contacted by our team to confirm order details, delivery location, and preferred payment method before dispatch.
5. Delivery Areas
We offer countrywide delivery within Kenya. Delivery to some remote or hard-to-reach areas may take longer than the standard delivery period.
6. Delivery Information
Customers are responsible for providing accurate delivery information, including:
- Full name
- Phone number
- Delivery location
- Any relevant directions or landmarks
Incorrect or incomplete delivery information may result in delivery delays.
7. Delayed or Failed Deliveries
If a delivery is delayed due to circumstances beyond our control, we will communicate with the customer and provide an updated delivery estimate.
If a customer is unavailable when delivery is attempted, additional arrangements may be required to complete the delivery.
8. Contact Us
For questions about shipping, delivery, or your order, please contact Toolbox Solutions:
Call Us On: +254 759 856 143
Email Us On: info@toolboxsolutions.co.ke
Our Store Location:
Duruma Road, CRBC Building, Basement B13
We are committed to providing reliable and convenient delivery services to customers throughout Kenya.