Frequently Asked Questions (FAQs)

Toolbox Solutions offers a wide range of products, including power tools, hand tools, gym equipment, shavers and trimmers, accessories, flood lights, and other equipment for home, professional, and commercial use.

Our physical store is located at:
Duruma Road, CRBC Building, Basement B13, Kenya.

Customers are welcome to contact us for directions or assistance before visiting.

You can contact us through:
Phone: +254 759 856 143
Email: info@toolboxsolutions.co.ke

You can place an order through our online store by selecting the product you want, adding it to your cart, and completing the checkout process.

You may also contact us directly if you need assistance placing an order.

We currently accept:

• Lipa na M-Pesa
• Cash on Delivery, where available

Payment instructions will be provided during the ordering process where applicable.

Yes. Cash on Delivery is available for eligible orders and locations.

Availability may depend on the delivery location, order value, and other order conditions.

Our standard delivery time is generally 1 to 5 business days.

Delivery times may vary depending on your location, courier availability, public holidays, weather, and other circumstances beyond our control.

Yes. We offer free shipping for orders of KSh 100,000 or more.

For qualifying orders below KSh 100,000, a flat shipping fee of KSh 500 applies, subject to our shipping terms.

Yes. We offer delivery services countrywide within Kenya.

Delivery times and availability may vary depending on the destination.

Customers who prefer to collect their orders may contact us to confirm whether store pickup is available for their particular order.

Our store is located at Duruma Road, CRBC Building, Basement B13.

Yes. Eligible products may be returned or exchanged within 15 days of receiving the order, subject to our Return & Exchange Policy.

The product should be returned in the same condition as when purchased.

Unless otherwise agreed, the customer is responsible for the return fee when returning a product.

If you receive an incorrect, damaged, or defective product, please contact us so that we can assess the issue and advise you accordingly.

Returns and exchanges are generally processed within 1 to 7 business days after we receive and inspect the returned product.

Processing time may vary depending on the nature of the request and product availability.

Please contact us as soon as possible after receiving your order.

We may request your order details and photographs or videos of the product to help us verify the issue. Where the error is confirmed, we will work with you to provide an appropriate solution.

Contact us as soon as possible and provide your order details together with photographs or videos showing the damage.

We will assess the situation and advise you on the next steps.

Order cancellation may be possible if the order has not yet been processed or dispatched.

Please contact us as soon as possible with your order details if you wish to cancel an order.

Some products may include a manufacturer’s or supplier’s warranty.

Where a warranty applies, its terms and coverage will depend on the specific product and manufacturer. Warranty claims may require proof of purchase.

Yes. Product prices may change from time to time due to supplier pricing, promotions, availability, exchange rates, or other business factors.

However, confirmed orders will generally be handled according to the price applicable at the time of confirmation, subject to obvious pricing errors.

Product availability can change quickly.

If a product becomes unavailable after an order is placed, we may contact you to discuss an alternative product, revised delivery arrangements, or cancellation of the order.

Yes. If you are unsure which product is suitable for your needs, contact our team and provide details about what you intend to use the product for.

We will be happy to provide general product information and assistance.

Yes. We offer products suitable for DIY, home use, workshops, businesses, professionals, and commercial applications, depending on the specific product.

Always check the product specifications and intended use before purchasing.

Review the product description, specifications, features, and intended use provided on the product page.

If you need additional information, contact Toolbox Solutions before placing your order.

Yes. We can assist customers interested in purchasing products in larger quantities.

For bulk orders, please contact us directly to discuss product availability, pricing, and delivery arrangements.

We take reasonable steps to protect customer information.

Personal information is handled in accordance with our Privacy Policy and applicable data protection requirements.

Yes. Our website may use cookies to support essential website functions, shopping cart functionality, analytics, security, and other website features.

For more information, please review our Cookie Policy.

Please contact us as soon as possible and provide your order number and details of the issue.

Our customer service team will review the matter and advise you on the appropriate next steps.

For questions about products, orders, payments, delivery, returns, or any other issue, contact us:

Toolbox Solutions
Phone: +254 759 856 143
Email: info@toolboxsolutions.co.ke
Store: Duruma Road, CRBC Building, Basement B13, Kenya