Refund & Exchange Policy
At Toolbox Solutions, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are happy to assist you with an exchange, subject to the terms below.
Returns & Exchanges
You may request a return or exchange within 14 days from the date of purchase.
To qualify for an exchange, the item must:
- Be unused and in its original condition.
- Be returned with all original packaging, accessories, manuals, and labels.
- Be accompanied by a valid receipt or proof of purchase.
All returned items will be inspected before an exchange is approved.
Processing Time
Once your returned item has been received and inspected, please allow 2–7 business days for your exchange or store credit to be processed.
Refund Policy
Toolbox Solutions does not offer cash refunds.
If your return meets our policy requirements, you will be offered one of the following:
- An exchange for the same item (where available).
- An exchange for another product of equal value.
- Store credit to be used on a future purchase.
If you choose a product with a higher value, you will be required to pay the price difference.
Non-Returnable Items
The following items are not eligible for return or exchange unless they are defective or supplied in error:
- Products damaged through misuse, negligence, or improper installation.
- Clearance, discounted, or final sale items.
- Customized or special-order products.
- Items returned without original packaging or proof of purchase.
- Products that have been installed, altered, or used.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order. We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding our Refund & Exchange Policy, please contact us:
Toolbox Solutions
Location: Price Road, CRBC Plaza, Basement Room 13
Phone: +254 759 856 143
Email: info@toolboxsolutions.co.ke