Refund and Return Policy
Toolbox Solutions
📍 Location: Price Road, CRBC Plaza, Basement Room 13
📞 Phone: +254 759 856 143
📧 Email: info@toolboxsolutions.co.ke

Returns & Exchanges

At Toolbox Solutions, we strive to ensure that our customers receive quality products and excellent service. If for any reason you are not satisfied with your purchase, you may return it under the following conditions:

• Return Period: Returns are accepted within 14 days of the purchase date.
• Condition: Items must be returned in their original condition, unused, and in the original packaging.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Processing Time

• All returns and exchanges are subject to a 2 to 7 business day processing time once received and inspected.

Refund Policy

• No cash refunds will be issued under any circumstances.
• Instead, customers are eligible for product exchange of equal value or store credit.

Non-Returnable Items

Certain items may not be eligible for return or exchange due to hygiene, customization, or clearance sale status. Please inquire prior to purchase if you’re uncertain.

If you have any questions about our return and exchange policy, feel free to reach out to us at info@toolboxsolutions.co.ke or call +254 759 856 143.