Shipping Policy
Effective Date: August 4, 2026
At Toolbox Solutions, we are committed to delivering your orders safely and promptly. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Contact Information
Toolbox Solutions
Location: Price Road, CRBC Plaza, Basement Room 13, Nairobi, Kenya
Phone: +254 759 856 143
Email: info@toolboxsolutions.co.ke
Order Processing
- Orders are processed within 2–5 business days after payment has been confirmed.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During peak shopping periods or promotional events, processing times may be slightly longer. If this occurs, we will notify you where possible.
Shipping & Delivery
We ship throughout Kenya using reliable courier partners.
Estimated delivery times after your order has been processed are:
- Nairobi: 1–2 business days
- Major towns and cities: 2–4 business days
- Remote locations: 3–5 business days
Delivery times are estimates and may vary depending on your location, courier operations, weather conditions, or other circumstances beyond our control.
Shipping Charges
Shipping costs are calculated automatically at checkout based on:
- Delivery location
- Package size and weight
The total shipping cost will be displayed before you complete your purchase.
Free shipping is available for orders valued at KES 99,999 and above within eligible delivery areas.
Order Tracking
Where tracking is available, customers will receive shipping or tracking information once their order has been dispatched.
Store Pickup
Customers may choose to collect their orders from our office at:
Toolbox Solutions
Price Road, CRBC Plaza, Basement Room 13
Pickup Hours:
- Monday–Saturday
- 9:00 AM – 5:00 PM
Customers will be notified when their order is ready for collection. Please bring a valid identification document and your order confirmation.
Delivery Delays
While we work with trusted courier partners, delivery delays may occasionally occur due to factors beyond our control, including adverse weather, road closures, public holidays, or courier service disruptions.
If your order has not arrived within the expected delivery timeframe, please contact us and we will assist in tracking your shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order. Toolbox Solutions is not responsible for delays or additional delivery charges resulting from incorrect or incomplete addresses.
Lost or Damaged Shipments
If your order arrives damaged or appears to be lost during transit, please contact us within 48 hours of the expected delivery date. We will work with the courier to investigate the issue and provide an appropriate resolution where applicable.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Phone: +254 759 856 143
Email: info@toolboxsolutions.co.ke
We are committed to providing timely assistance and ensuring a smooth delivery experience.