Return & Exchange Policy
At Toolbox Solutions, we want you to be satisfied with your purchase. If you receive an item that you would like to return or exchange, please review the policy below.
1. Return & Exchange Period
Customers may request a return or exchange within 15 days from the date of purchase or delivery.
Requests made after the 15-day period may not be accepted.
2. Condition of Returned Items
To qualify for a return or exchange, the item must:
- Be in the same condition as when purchased.
- Be unused or in a resalable condition where applicable.
- Include the original packaging, accessories, manuals, and other items supplied with the product where applicable.
- Not have been damaged, altered, misused, or modified by the customer.
Toolbox Solutions reserves the right to inspect returned items before approving a return or exchange.
3. Return & Exchange Processing Time
Once we receive the returned item, the return or exchange will be processed within 1 to 7 business days.
The processing period may vary depending on the condition of the item and the availability of a replacement product.
4. Return Delivery Fees
The customer is responsible for all return delivery or transportation costs associated with returning an item.
Alternatively, customers may bring the item directly to our shop to avoid return delivery charges.
5. Exchange
Where an exchange is approved, the replacement item will be provided subject to availability.
If the requested replacement item is unavailable, our team will contact you to discuss the available options.
6. Items That May Not Qualify
A return or exchange may be declined if the item has been:
- Damaged after purchase due to misuse or improper handling.
- Modified, repaired, or altered by the customer or an unauthorized person.
- Returned without essential accessories or components.
- Returned in a condition significantly different from its condition at purchase.
7. How to Request a Return or Exchange
Please contact us before returning an item so that we can provide guidance on the return process.
Call Us On: +254 759 856 143
Email Us On: info@toolboxsolutions.co.ke
Our Store Location:
Duruma Road, CRBC Building, Basement B13
We recommend keeping your proof of purchase until your return or exchange has been successfully completed.
8. Contact Us
If you have any questions about our Return & Exchange Policy or need assistance with a return, please contact Toolbox Solutions using the details above. Our team will be happy to assist you.